Contact
Email, not a form. Replies come from a person.
Support
Include the X-Request-Id from the response you are asking about and we can find the exact call in our logs.
Security
Vulnerability reports acknowledged within two business days. Please do not test against other customers' projects.
Status
Incidents are posted there, including ones you might not have noticed.
Response times
There is no contractual SLA on any current plan and we are not going to pretend otherwise. In practice support email is answered within one business day. An SLA is an Enterprise item and is not available yet.